CarPlay or Android Auto Will Not Connect
Confirm phone compatibility, remove stale Bluetooth or Wi-Fi pairings if needed, restart both devices and follow the pairing order for the exact Carpuride model.
No Helmet or Intercom Audio
Check whether the model uses Bluetooth transmit mode, dual Bluetooth or another audio path. Pair devices in the model-specific order.
BMW Wonder Wheel Does Not Work
Verify that the motorcycle and original navigation cradle are supported and that you are using a BMW-specific Carpuride model.
Power or Restart Problems
Inspect the power connection, fuse and cable routing first. If the issue began after an update, use the official support or OTA guidance for the exact model.